Refund Policy

Effective from September 2, 2026

1. 14-day money-back guarantee

If you are not happy with the result, we refund the full amount you paid when you ask within 14 days of payment. No reason needed, and regardless of whether the photos have already been generated or downloaded. This is our "100% money back" guarantee.

2. How to request a refund

• Email [email protected] from the address you registered with, or state your account email.
• "I'd like a refund" is enough. You don't have to give a reason, although it helps us improve.
• We confirm the request within 3 business days.

3. How and when you get the money

• Refunds go back to the payment method (card) you paid with, via Stripe.
• We issue the refund within 14 days of receiving the request; it usually appears on your statement within 5–10 business days depending on your bank.
• The refunded photoshoot is removed from your account. If it was already used, you may still keep the generated photos.

4. Failed photoshoots

If generation fails and no photo is produced, the photoshoot is credited back to your account automatically and you can try again with different photos. If you would rather have your money back, the process above applies.

5. When we do not refund

• After 14 days from payment.
• If the Terms of Service were violated (in particular uploading photos of other people without consent, of minors, or abusing the Service).
• In case of evident abuse of the guarantee (repeated purchases and refunds).

6. Statutory right of withdrawal

This guarantee is voluntary and goes beyond the law. By paying you consent to the delivery of digital content beginning before the statutory 14-day withdrawal period ends, whereby the statutory right of withdrawal lapses under Section 1837(l) of the Czech Civil Code — our 14-day money-back guarantee applies regardless. Effective from September 2, 2026.